With almost 20 years of experience, First American knows that each merchant is unique and takes no standard approach for its diverse merchant base. Instead, First American has an extensive line of in-house products, multiple strategic business partners, and a variety of equipment vendors to formulate an exact processing plan to meet your needs.
Take a Closer Look at First American Payment Systems:
- Established in 1990
- Over 1,500 employees with headquarters in Fort Worth, Texas
- More than 90,000 merchants throughout the United States
- Processed $7 billion in 2006
- Processed over $9 billion in 2007
- PCI compliant with established ongoing Security Programs
- 24/7 customer service and help desk located in Fort Worth. We operate these functions within our company to ensure a high quality of service for you!
- Sound, reliable and consistent operations
- Secure and dependable dtate-of-the-art technology and systems
- Powerful proprietary payment products that are owned and managed by First American
First American Payment Systems is the COMPLETE SOLUTION for your processing needs. In addition to offering a secure and reliable processing network for credit, debit and EBT transactions, our proprietary product lines enhance revenue opportunities for your business.
- Credit card processing
- Debit card processing
- EBT card processing
- Secur-Chex® check services
- FirstPay.NetTM payment gateway, shopping cart & website templates
- FirstAdvantageTM gift cards
- FirstViewTM online reporting
- FirstFundTM ACH
- Merimac Capital® equipment leasing
- ATM sales and placement
First American Payment Systems processes transactions utilizing multiple front-end authorization networks, and we support all major terminals and industry types. We want to make doing business with us easy for you!
Authorization Networks / Settlement Systems Utilized:
- Six prominent authorization networks:
- First American
- Chase Paymentech
- Fifth-Third
- Buypass
- Global
- Vital / TSYS
- First American’s proprietary settlement system
Internal Support of Terminals & Industries:
- VeriFone, Hypercom, Lipman, Thales, Way Systems, Eclipse, 4Access, etc.
- First American’s Merchant Friendly Momentum terminal line
- Over 1,000 VARs supported
- Retail, restaurant, lodging, petroleum, auto rental, MO/TO, E-commerce
At First American Payment Systems, service comes FIRST. Our customer service and help desk is staffed in-house to maintain the highest level of service and customer satisfaction.
2007 Statistics:
- Average hold time of 45 seconds
- 81% of calls answered in 60 seconds or less
- Call center management team has an average of five years of industry experience and twelve years of call center experience.
- Maintenance team in Customer Service handles "on the spot" maintenance changes for your account, providing one call resolution on items such as address updates, American Express card adds, FirstView activations, and minor programming or file build changes.
- Additional support by emailing customersupport@first-american.net. Urgent emails are handled within the hour, non-urgent within four business hours
- Open 24 hours a day, 7 days a week, 365 days a year. We do not outsource our customer service!
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